<차례>

Ⅰ. 서론 ··················································································1

 제1절 연구 배경 및 목적 ················································································1

  1. 연구 배경 ·····································································································································1

  2. 연구목적 ······································································································································2

 제2절 연구 범위 및 추진체계 ··········································································3

  1. 연구 범위 ·····································································································································3

  2. 연구 추진 체계 ····························································································································5

Ⅱ. 남양주시 복지 환경 문헌고찰 ·············································11

 제1절 남양주시 사회복지 환경 ·······································································11

  1. 지역개요 ····································································································································11

    가. 위치 ·······································································································································11

    나. 지적 ·······································································································································12

    다. 교통 ·······································································································································12

    라. 행정구역 ·······························································································································13

    마. 남양주시 생활권 ··················································································································13

  2. 인구 현황 ···································································································································14

    가. 전국 인구 현황 ····················································································································14

    나. 경기도 인구 현황 ················································································································15

    다. 경기도 연령별 인구 현황 ···································································································16

    라. 남양주시 인구 현황 ············································································································17

    마. 남양주시 동별 세대당 인구수 현황 ··················································································21

    바. 인구 유입 계획 ·····················································································································21

  3. 경제 ·············································································································································21

    가. 경제성장률 ···························································································································21

    나. 지역내 총생산 ······················································································································21

    다. 재정자립도 및 보조금 비중 ·······························································································22

    라. 1인당 전체 예산 및 사회복지예산비율 ···········································································22

    마. 1인당 사회복지예산 및 자체예산비율 ············································································23

    바. 일자리 ··································································································································24

    사. 남양주시 부양비 및 노령화 지수 ·····················································································24

 제2절 남양주시 사회복지 시설 현황 ······························································26

  1. 남양주 복지 시설 현황 ···········································································································26

    가. 보건복지부 복지로 복지시설 현황 ··················································································26

    나. 경기도 복지시설 현황과 비교 ··························································································26

  2. 노인 대상 시설 현황 ···············································································································28

    가. 노인 천명당 노인 대상 시설수 ························································································28

    나. 노인 관련 복지 이슈 ·········································································································28

  3. 장애인 대상 시설 현황 ··········································································································29

    가. 장애인 천명당 장애인 대상 시설수 ···············································································29

    나. 장애인 관련 복지 이슈 ·····································································································29

  4. 저소득층 대상 시설 현황 ·······································································································29

    가. 수급자 천명당 저소득 대상 시설 수 ···············································································29

    나. 저소득 관련 복지 이슈 ······································································································30

  5. 아동 대상 시설 현황 ···············································································································30

    가. 아동 천명당 아동 대상 시설수 ························································································30

    나. 아동 관련 복지 이슈 ··········································································································31

  6. 기타 ···········································································································································32

    가. 인구 천명당 전체 시설수 ··································································································32

    나. 기타 복지 이슈 ···················································································································32

 제3절 남양주시 복지관 기능과 역할 ······························································33

  1. 노인복지관 ·······························································································································34

    가. 정의 ······································································································································34

    나. 관련 법령 ·····························································································································35

    다. 기능과 역할 ·························································································································35

    라. 남양주시의 노인복지관 ·····································································································36

      1) 남양주시노인복지관 ·········································································································36

      2) 남양주시 동부노인복지관 ································································································37

      3) 남양주시 해피누리 노인복지관 ···········································································​············38

  2. 장애인 복지관 ···························································································································39

    가. 정의 ·······································································································································39

    나. 관련 법령 ······························································································································39

    다. 장애인복지관의 기능과 역할 ·····························································································39

    라. 남양주시의 장애인 복지관 ·································································································41

      1) 남양주시 장애인복지관 ·····································································································41

      2) 남양주시 북부장애인복지관 ·····························································································42

  3. 사회복지관 ·································································································································43

    가. 정의 ········································································································································43

    나. 관련 법령 ······························································································································43

    다. 사회복지관의 3대 기능과 역할 ·························································································43

    라. 남양주시 사회복지관 희망케어센터의 기능과 역할 ······················································44

      1) 남양주시 사회복지관 동부희망케어센터 ·······································································45

      2) 남양주시 사회복지관 서부희망케어센터 ·······································································46

      3) 남양주시 사회복지관 남부희망케어센터 ·······································································47

      4) 남양주시 사회복지관 북부희망케어센터 ·······································································48

Ⅲ. 남양주시 복지관 적정성 ·····················································51

 제1절 남양주시 복지대상 및 인프라 현황 ·······················································51

  1. 복지대상 현황 및 복지관 잠재적 이용자 추정 ····································································51

  2. 남양주시 복지욕구와 인프라 ·································································································53

 제2절 타 시·군 복지 인프라 비교 ··································································59

  1. 전국 시군구 복지관 공급현황 ·······························································································59

    가. 전국 시군구 평균 사회복지관 공급현황 ·········································································59

  2. 경기도 시·군 인구 및 인프라 비교 ························································································64

    가. 인구와 3종 복지관 현황 ·····································································································64

 제3절 남양주시 복지관 공급 적정성 ······························································69

  1. 사회복지시설 공급 기준 ·········································································································69

    가. 국토교통부 기초생활인프라 최저기준 ············································································69

    나. 경기도 사회복지 인프라 균형발전 최저기준 ··································································72

  2. 남양주시 복지관 공급 적정성 ·································································································73

Ⅳ.남양주시 복지관 현안과 개선 방안 ·······································79

 제1절 남양주시 복지관 운영과 사업 분석 ·······················································79

  1. 노인복지관 ································································································································80

    가. 남양주시 노인복지관 ·········································································································80

      1) 시설 및 환경 영역 ·············································································································80

      2) 재정 및 조직운영 영역 ·····································································································80

      3) 프로그램 및 서비스 영역 ·································································································80

      4) 이용자 권리 영역 ··············································································································81

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ···································81

    나. 남양주시 동부노인복지관 ································································································83

      1) 시설 및 환경 영역 ············································································································83

      2) 재정 및 조직운영 영역 ····································································································83

      3) 프로그램 및 서비스 영역 ································································································84

      4) 이용자 권리 영역 ·············································································································85

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ··································85

    다. 해피누리 노인복지관 ·······································································································87

      1) 시설 및 환경 영역 ···········································································································87

      2) 재정 및 조직운영 영역 ···································································································87

      3) 프로그램 및 서비스 영역 ·······························································································87

      4) 이용자 권리 영역 ············································································································88

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ·································88

  2. 장애인복지관 ·························································································································90

    가. 남양주시 장애인복지관 ··································································································90

      1) 시설 및 환경 영역 ··········································································································90

      2) 재정 및 조직운영 영역 ··································································································90

      3) 프로그램 및 서비스 영역 ······························································································90

      4) 이용자 권리 영역 ············································································································91

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ·································91

    나. 남양주시 북부장애인복지관 ··························································································93

      1) 시설 및 환경 영역 ··········································································································93

      2) 재정 및 조직운영 영역 ··································································································93

      3) 프로그램 및 서비스 영역 ······························································································93

      4) 이용자 권리 영역 ···········································································································94

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ································95

  3. 사회복지관 ·····························································································································97

    가. 남양주시 사회복지관 동부희망케어센터 ·····································································97

      1) 시설 및 환경 영역 ··········································································································97

      2) 재정 및 조직운영 영역 ··································································································97

      3) 프로그램 및 서비스 영역 ······························································································99

      4) 이용자 권리 영역 ···········································································································100

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ·································101

    나. 남양주시 사회복지관 서부희망케어센터 ·····································································103

 ​     1) 시설 및 환경 영역 ·········································································································103

 ​     2) 재정 및 조직운영 영역 ·································································································103

      3) 프로그램 및 서비스 영역 ·····························································································104

      4) 이용자 권리 영역 ··········································································································105

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ·······························105

    다. 남양주시 사회복지관 남부희망케어센터 ···································································107

      1) 시설 및 환경 영역 ········································································································107

      2) 재정 및 조직운영 영역 ································································································107

      3) 프로그램 및 서비스 영역 ····························································································108

      4) 이용자 권리 영역 ·········································································································109

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ·······························109

    라. 남양주시 사회복지관 북부희망케어센터 ···································································111

      1) 시설 및 환경 영역 ········································································································111

      2) 재정 및 조직운영 영역 ································································································112

      3) 프로그램 및 서비스 영역 ····························································································112

      4) 이용자 권리 영역 ·········································································································114

      5) 기관의 강‧약점과 외부환경의 기회 및 위협요인, 대응전략 ·······························114

 제2절 질적연구 결과 분석 ·········································································117

  1. 초점집단면접조사(FGI) 개요 ····························································································117

    가. 연구방법 및 과정 ···········································································································117

    나. 주요질문 ··························································································································117

 ​     1) 내부관계자 ···················································································································118

​      2) 외부관계자 ····················································································································119

  2. 분석결과 ·························································································································​······120

    가. 노인복지관 ······················································································································120

      1) 연구참여자의 일반적 특성 ··························································································118

      2) 분석결과 ························································································································120

    나. 장애인복지관 ··················································································································137

      1) 연구참여자의 일반적 특성 ··························································································137

      2) 분석결과 ·························································································································137

    다. 사회복지관 ·······················································································································154

      1) 연구참여자의 일반적 특성 ···························································································154

      2) 분석결과 ··························································································································154

    라. 외부관계자 ························································································································170

      1) 연구참여자의 일반적 특성 ····························································································170

      2) 분석결과 ···························································································································170

 제3절 델파이 조사 ······················································································187

  1. 델파이 조사 ·····························································································································187

    가. 조사 내용 및 수집 ·············································································································187

    나. 델파이 조사 참여자 ···········································································································187

    다. 델파이 조사 분석방법 ·······································································································188

  2. 델파이 조사 결과 ····················································································································189

    가. 남양주시 복지관이 경험하는 어려움 ··············································································189

    나. 변화 및 개선 필요 영역의 중요도 및 시급성 ·································································192

      1) 노인 복지관 ·······················································································································192

      2) 장애인복지관 ·····················································································································193

      3) 사회복지관(희망케어센터) ······························································································195

    다. 서비스 및 지원 필요영역의 중요도 및 시급성 ·······························································197

      1) 노인복지관 ·························································································································197

      2) 장애인복지관 ·····················································································································200

      3) 사회복지관(희망케어센터) ······························································································202

  3. 기타 ············································································································································204

    가. 남양주시 인구 변화 추이에 따른 우선 복지 강화 대상 우선순위 ·······························204

    나. 남양주시 복지관 유형 중 우선 공급 분야 ·······································································204

    다. 남양주시 복지관 유형별 각 기관의 발전을 위한 개선 사항 우선순위 ·······················205

      1) 노인복지관 ·························································································································205

      2) 장애인복지관 ·····················································································································205

      3) 사회복지관(희망케어센터) ······························································································206

Ⅵ.결론 및 제언 ·····································································209

 제1절 결론 ···································································································209

  1. 남양주시 복지관 적정성 ·········································································································209

  2. 남양주시 복지관 현안 기초조사 ····························································································210

    가. 노인복지관 ··························································································································210

    나. 장애인복지관 ······················································································································211

    다. 사회복지관 ··························································································································211

  3. 남양주시 복지관 FGI ··············································································································213

    가. 노인복지관 ··························································································································213

    나. 장애인복지관 ······················································································································214

    다. 사회복지관 ··························································································································214

    라. 외부관계자 ··························································································································215

  4. 남양주시 복지관 델파이 조사 ································································································216

 제2절 제언 ···································································································219

  1. 신규시설 확충 및 기존 복지관 내실화와 기능·역할 전환 ··················································219

  2. 남양주시 특성과 욕구를 반영한 사업운영과 특화사업 개발 ············································220

  3. 복지관별 특성화된 발전 방향성 제시 ···················································································221

    가. 노인복지관 ···························································································································221

    나. 장애인복지관 ·······················································································································222

    다. 사회복지관 ···························································································································222

  4. 안정적 운영을 위한 인력 확충과 재정지원 확대 필요성 ···················································223

  5. 민‧관 공동대응 협력체계 구축과 대응 역량강화 ······························································225

  6. 제한점과 한계 ···························································································································225

참고문헌 ··································································································································227